{"id":6,"date":"2026-03-11T04:50:59","date_gmt":"2026-03-11T04:50:59","guid":{"rendered":"https:\/\/wpvip.adportsgroup.com\/kezadgroup\/?page_id=6"},"modified":"2026-04-20T06:42:22","modified_gmt":"2026-04-20T06:42:22","slug":"client-service-charter","status":"publish","type":"page","link":"https:\/\/wpvip.adportsgroup.com\/kezadgroup\/client-service-charter\/","title":{"rendered":"Client Service Charter"},"content":{"rendered":"<section class=\"hero-video-banner hero-carousel-section charter_banner wp-block-meta-box-hero-video-banner\">\n\n\t\t\t<div class=\"video-background\">\n\t\t\t<video autoplay muted loop playsinline>\n\t\t\t\t<source src=\"https:\/\/videos.files.wordpress.com\/wU3nnRfF\/bannervideo-1.mp4\" type=\"video\/mp4\">\n\t\t\t<\/video>\n\t\t\t<div class=\"video-overlay\"><\/div>\n\t\t<\/div>\n\t\t\n\t\n\t\n\t<div class=\"container\">\n\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t<h1 class=\"slide-title\">Client Service Charter<\/h1>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n\t<\/section>\n\n\n\n\n\n\r\n<section class=\"client-server-charter csc_two-col-layout wp-block-meta-box-client-server-charter\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row client-server-charter-parent-class\">\r\n\t\t\t<div class=\"col-lg-6 client-server-charter-child-class-1\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"section-header\">\r\n\t\t\t\t\t\t<h2 class=\"section-title\">\r\n\t\t\t\t\t\t\tClient Service Charter\t\t\t\t\t\t<\/h2>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<div class=\"section-description\">\r\n\t\t\t\t\t\t<p>The Economic Cities &amp; Free Zones, part of AD Ports Group oversees the operations of KEZAD Group, the largest integrated trade, logistics, and industrial zones in the region along with KEZAD Communities, the employees accommodation solutions provider. Economic Cities &amp; Free Zones is committed to enhancing the customer experience and achieving the satisfaction of all our clients. We aim to do so by providing innovative and unique services that consistently exceed our clients\u2019 expectations. We build bridges with clients based on trust, collaboration and transparency.<\/p>\n<p>This charter outlines our commitment, values and related principles relating to the products and services we offer, ensuring our clients receive a superior journey.<\/p>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"col-lg-6 client-server-charter-child-class-2\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion\" id=\"cscAccordion-69f318945ba7f\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-0\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-0\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-0\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tOUR CLIENT SERVICE VALUES\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-0\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-0\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>We are dedicated to the highest level of excellence through innovation and continuous improvement in our service delivery.<\/p>\r\n<ul>\r\n<li><strong>Client Focus: <\/strong>We understand our role and deliver services that are fair, respectful, and proficient.<\/li>\r\n<li><strong>Credibility and Empowerment:<\/strong> We communicate clearly and transparently. We will develop our capacities to meet our clients&#8217; needs and provide them with accurate information.<\/li>\r\n<li><strong>Collaboration and <\/strong><strong>Teamwork:<\/strong> We invest in a happy, collaborative team, knowing that this leads to satisfied customers and timely results.<\/li>\r\n<li><strong>Innovation and Continuous <\/strong><strong>Improvement:<\/strong> We will do our best to encourage, support, and explore opportunities to enhance our clients&#8217; experiences.<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-1\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-1\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-1\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tWHAT TO EXPECT FROM US\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-1\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-1\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>The Economic Cities &amp; Free Zones is committed to providing a professional, efficient, and high-quality service. To achieve this, we endeavor to serve you with the following:<\/p>\r\n<ol>\r\n<li><strong>Integrity: <\/strong>We treat customers in a respectful, professional, and courteous manner.<\/li>\r\n<li><strong>Expertise:<\/strong> We provide services through a knowledgeable team that has the expertise to understand our clients&#8217; needs. We handle concerns with confidentiality and care, ensuring a positive experience every time.<\/li>\r\n<li><strong>Agility:<\/strong> We provide detailed service cards outlining our offerings and expected processing times.<\/li>\r\n<li><strong>Reliability:<\/strong> We ensure timely and efficient service delivery, exceeding expectations every step of the way by ensuring a reliable, consistent, and seamless service.<\/li>\r\n<li><strong>Convenience:<\/strong> We provide a variety of convenient channels to access our services, designed to suit our clients&#8217; preferences with streamlined processes for a smooth and efficient journey.<\/li>\r\n<li><strong>Quality:<\/strong> We strive for excellence, continuously innovating to deliver exceptional experiences.<\/li>\r\n<\/ol>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-2\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-2\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-2\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tHOW TO ASSIST IN IMPROVING SERVICE\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-2\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-2\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<ul>\r\n<li>Treat our team with mutual respect.<\/li>\r\n<li>Provide required documents to speed up the business process.<\/li>\r\n<li>Share feedback about the experience to enable us to improve our services and products.<\/li>\r\n<li>Provide accurate and timely information on business needs.<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-3\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-3\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-3\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tMEASURING SUCCESS\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-3\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-3\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Economic Cities &amp; Free Zones continuously seeks to enhance client experience through a collaborative and proactive approach. Our dedication to excellence is at the heart of everything we do. We continuously review and refine our services, ensuring they meet the highest industry standards and, more importantly, surpass expectations.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-4\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-4\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-4\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tHOW TO MAKE A COMPLAINT OR EXPRESS CONCERNS\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-4\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-4\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Our staff are dedicated in providing a professional service and getting things right the first time. Despite our best endeavours, we understand that things may not always meet our clients&#8217; expectations. We have a standard procedure in place to ensure that we investigate your complaint fully and fairly.<\/p>\r\n<ul>\r\n<li>Some <strong>complaints <\/strong>can be dealt with immediately. Where this is not possible, we will acknowledge the complaint in writing or by telephone to confirm that we have understood your concerns correctly.<\/li>\r\n<li>We will <strong>investigate<\/strong> your complaint and respond within 5 working days of receipt. We will also inform you of any actions and endeavour to try address your complaint.<\/li>\r\n<\/ul>\r\n<p>The following channels are available for our customers to convey their dissatisfaction or concerns:<\/p>\r\n<ul>\r\n<li>Web Forms on AD Ports Group <a href=\"https:\/\/www.kezadgroup.com\/en\/www.adportsgroup.com\"><span style=\"color: #007bff\">Website <\/span><\/a><\/li>\r\n<li><strong>Email:<\/strong> <span style=\"text-decoration: underline\"><span style=\"color: #2d3955;text-decoration: underline\">customerservice@kezad.ae<\/span><\/span><\/li>\r\n<li>AD Ports Group Subsidiaries&#8217; Websites<\/li>\r\n<li>Our Unified Contact Centre: <span style=\"color: #ff0000\">+97126952000<\/span> (from outside the UAE), <span style=\"color: #ff0000\">800 10 2030<\/span> (within UAE)<\/li>\r\n<li>Our Service Delivery Channels<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-5\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-5\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-5\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tPRIVACY AND CONFIDENTIALITY\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-5\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-5\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Economic Cities &amp; Free Zones is committed to safeguarding the privacy and protection of all personal data we collect, process, store and dispose in the course of our business operations. We adhere to the General Data Protection Regulation and other applicable regulations to protect client data.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\" id=\"cscAccordion-69f318945ba7f-heading-6\">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\t\t\t\t\tclass=\"accordion-button collapsed\"\r\n\t\t\t\t\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\t\t\t\tdata-bs-target=\"#cscAccordion-69f318945ba7f-collapse-6\"\r\n\t\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\t\t\t\t\t\taria-controls=\"cscAccordion-69f318945ba7f-collapse-6\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tSUGGESTIONS \/ IDEAS\t\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t\t\t\t<div\r\n\t\t\t\t\t\t\t\t\tid=\"cscAccordion-69f318945ba7f-collapse-6\"\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-collapse collapse\"\r\n\t\t\t\t\t\t\t\t\taria-labelledby=\"cscAccordion-69f318945ba7f-heading-6\"\r\n\t\t\t\t\t\t\t\t\tdata-bs-parent=\"#cscAccordion-69f318945ba7f\">\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Reinventing the way of doing business and seeking new and more efficient methods has been a constant and continuous exercise for Economic Cities &amp; Free Zones, under AD Ports Group. Our IBTIKAR programme is designed to encourage customers to participate in our innovative journey by logging their suggestions through <strong>ibtikar@adport.ae.<\/strong><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\r\n<section class=\"download-brochure-template kg__custom_brochure_temp kg__custom_brochure_temp bg-white wp-block-meta-box-download-brochure-template\">\r\n    <div class=\"container\">\r\n\r\n\r\n                <div class=\"bt-sec-title\">\r\n                    <\/div>\r\n        <div class=\"bt-frame\">\r\n            <div class=\"bt-wrapper\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-6 order-2 order-lg-1\">\r\n                        <div class=\"bt-left\">\r\n                            \r\n                                                            <p class=\"bt-subtitle\">\r\n                                    Download Our Brochure                                <\/p>\r\n                            \r\n                            \r\n                                                                                                <button\r\n                                        type=\"button\"\r\n                                        class=\"bt-btn cta-form-trigger\"\r\n                                        data-csp-target=\"brochureModal-1\">\r\n                                        <i role=\"presentation\" class=\"icon-download-cloud download-our-brochure__download\"><\/i>\r\n                                        Download                                        <i class=\"fa-solid fa-chevron-right\"><\/i>\r\n                                    <\/button>\r\n                                \t\t\t\t\t\t\t                        <\/div>\r\n                    <\/div>\r\n\r\n\r\n                                            <div class=\" col-lg-6 order-1 order-lg-2\">\r\n                            <div class=\"bt-right\">\r\n                                <img decoding=\"async\" src=\"https:\/\/wpvip.adportsgroup.com\/kezadgroup\/wp-content\/uploads\/sites\/23\/2026\/03\/Brochure-Homepage-thumbnail.jpg\" alt=\"Brochure-Homepage-thumbnail\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/section>\r\n    <div id=\"brochureModal-1\" class=\"csp-modal csp-modal__outer download-brochure-form-model js-auto-download\"\r\n        data-pdf-url=\"https:\/\/wpvip.adportsgroup.com\/kezadgroup\/wp-content\/uploads\/sites\/23\/2026\/04\/kezad-brochure-digital_5421c1.pdf\">\r\n\r\n        <div class=\"csp-modal__overlay js-csp-close\"><\/div>\r\n\r\n        <div class=\"csp-modal__panel\">\r\n            <div class=\"csp-modal__content\">\r\n\r\n                <button class=\"csp-modal__close js-csp-close\" aria-label=\"Close modal\">\r\n                    <i role=\"presentation\" class=\"icon icon-close\"><\/i>\r\n                <\/button>\r\n\r\n                                    <div class=\"corporate-brochure-heading\">\r\n                        <h3>Download<\/h3>\r\n                    <\/div>\r\n                \r\n                                    <div class=\"corporate-brochure-subheading\">\r\n                        <p class=\"cta-form-modal__subtitle\">\r\n                            Almost there. Simply fill in your Name, phone number and email address to start the download.                        <\/p>\r\n                    <\/div>\r\n                \r\n                <div class=\"csp-modal__form dbt__modal__form\"                     data-thankyou-url=\"https:\/\/wpvip.adportsgroup.com\/kezadgroup\/thank-you-download-form\/\"\r\n                    >\r\n                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1119-p6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1119\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/kezadgroup\/client-service-charter\/#wpcf7-f1119-p6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1119\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1119-p6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>\n.download-brochure-form {\n background: #ececec;\n max-width: 835px;\n width: 100%;\n margin: 0 auto;\n font-family: \"ADPorts-Regular\", \"Segoe UI\", sans-serif;\n color: #444c56;\n position: relative;\n padding-top: 60px;\n}\n.download-brochure-form span.wpcf7-spinner {\n display: none;\n}\n.download-brochure-form-model .wpcf7 form .wpcf7-response-output {\n display: none;\n}\n.wpcf7-response-output {\n display: none;\n}\n.download-brochure-form .cf7-close-btn {\n position: absolute;\n top: 16px;\n right: 20px;\n background: none;\n border: none;\n font-size: 22px;\n color: #a7a8a9;\n cursor: pointer;\n line-height: 1;\n}\n\n.download-brochure-form .cf7-close-btn:hover {\n color: #2d3955;\n}\n\n.download-brochure-form h2 {\n font-size: 25px;\n font-family: \"ADPorts-Bold\", sans-serif;\n font-weight: 700;\n color: #2d3955;\n line-height: 30px;\n margin: 0 0 8px;\n}\n\n.download-brochure-form > p {\n font-size: 18px;\n font-family: \"ADPorts-Regular\", sans-serif;\n color: #2d3955;\n margin: 0 0 55px;\n line-height: 28.8px;\n font-weight: 400;\n}\n\n.download-brochure-form .cf7-field-wrap {\n display: flex;\n flex-direction: column;\n}\n\n.download-brochure-form .cf7-field-wrap br {\n display: none;\n}\n\n.download-brochure-form .cf7-field {\n display: flex;\n flex-direction: column;\n margin-bottom: 0;\n}\n\n.download-brochure-form .cf7-field label {\n font-size: 16px;\n font-family: \"ADPorts-Regular\", sans-serif;\n color: #a7a8a9;\n font-weight: 500;\n margin-bottom: 8px;\n display: flex;\n align-items: center;\n line-height: 24px;\n gap: 6px;\n}\n\n.download-brochure-form .cf7-field label .req {\n color: #a7a8a9;\n}\n\n.download-brochure-form .cf7-col-2 {\n display: grid;\n grid-template-columns: 1fr 1fr;\n gap: 16px;\n}\n\n.download-brochure-form .wpcf7-form-control.wpcf7-text,\n.download-brochure-form .wpcf7-form-control.wpcf7-tel,\n.download-brochure-form .wpcf7-form-control.wpcf7-email {\n width: 100%;\n padding: 6px 12px;\n border: 1px solid #a7a8a9;\n height: 54px;\n border-radius: 7px;\n background: #ffffff;\n font-size: 1rem;\n font-family: \"ADPorts-Regular\", sans-serif;\n color: #495057;\n outline: none;\n transition: border-color 0.3s ease, box-shadow 0.3s ease;\n box-sizing: border-box;\n}\n\n.download-brochure-form .wpcf7-form-control.wpcf7-text::placeholder,\n.download-brochure-form .wpcf7-form-control.wpcf7-tel::placeholder,\n.download-brochure-form .wpcf7-form-control.wpcf7-email::placeholder {\n color: #6c757d;\n}\n\n.download-brochure-form .wpcf7-form-control.wpcf7-text:focus,\n.download-brochure-form .wpcf7-form-control.wpcf7-tel:focus,\n.download-brochure-form .wpcf7-form-control.wpcf7-email:focus {\n border-color: #a7a8a9;\n box-shadow: 0 0 0 3px rgba(192, 57, 43, 0.12);\n}\n\n.download-brochure-form .wpcf7-form-control.wpcf7-text.wpcf7-not-valid,\n.download-brochure-form .wpcf7-form-control.wpcf7-tel.wpcf7-not-valid,\n.download-brochure-form .wpcf7-form-control.wpcf7-email.wpcf7-not-valid {\n border-color: #f94339;\n}\n\n.download-brochure-form .cf7-tooltip-icon {\n display: inline-flex;\n align-items: center;\n margin-left: auto;\n justify-content: center;\n width: 15px;\n height: 15px;\n border-radius: 50%;\n border: 2px solid #a7a8a9;\n color: #a7a8a9;\n font-size: 10px;\n font-weight: 900;\n font-style: normal;\n cursor: default;\n line-height: 1;\n flex-shrink: 0;\n user-select: none;\n position: relative;\npadding-top: 5px;\n}\n\n.download-brochure-form .cf7-tooltip-icon::after {\n content: attr(data-tip);\n position: absolute;\n bottom: calc(100% + 8px);\n left: -91px;\n background: #000;\n color: #ffffff;\n font-size: 0.75rem;\n font-family: \"ADPorts-Regular\", sans-serif;\n font-weight: 500;\n white-space: normal;\n text-align: center;\n min-width: 160px;\n line-height: 18px;\n padding: 6px;\n border-radius: 4px;\n pointer-events: none;\n opacity: 0;\n transition: opacity 0.2s ease;\n z-index: 100;\n}\n\n.download-brochure-form .cf7-tooltip-icon::before {\n content: \"\";\n position: absolute;\n bottom: calc(100% + 2px);\n left: 50%;\n transform: translateX(-50%);\n border: 5px solid transparent;\n border-top-color: #2d3955;\n pointer-events: none;\n opacity: 0;\n transition: opacity 0.2s ease;\n z-index: 100;\n}\n\n.download-brochure-form .cf7-tooltip-icon:hover::after,\n.download-brochure-form .cf7-tooltip-icon:hover::before {\n opacity: 1;\n}\n\n.download-brochure-form .cf7-offers-check {\n display: flex;\n align-items: flex-start;\n gap: 10px;\n margin-bottom: 28px;\n margin-top: 4px;\n}\n\n.download-brochure-form .cf7-offers-check .wpcf7-checkbox {\n display: flex;\n flex-direction: column;\n}\n\n.download-brochure-form .cf7-offers-check .wpcf7-list-item {\n margin: 0 !important;\n}\n\n.download-brochure-form .cf7-offers-check label {\n display: flex;\n align-items: flex-start;\n gap: 10px;\n cursor: pointer;\n font-size: 14px;\n font-family: \"ADPorts-Regular\", sans-serif;\n color: #2d3955;\n line-height: 21px;\n}\n\n.download-brochure-form input[type=\"checkbox\"] {\n appearance: none;\n width: 20px;\n height: 20px;\n min-width: 20px;\n border: 2px solid #f94339;\n border-radius: 5px;\n position: relative;\n cursor: pointer;\n}\n\n.download-brochure-form input[type=\"checkbox\"]:checked {\n background: #f94339;\n}\n\n.download-brochure-form input[type=\"checkbox\"]:checked::after {\n content: \"\";\n position: absolute;\n left: 6px;\n top: 3px;\n width: 4px;\n height: 9px;\n border: 2px solid #fff;\n border-top: none;\n border-left: none;\n transform: rotate(45deg);\n}\n\n.download-brochure-form .wpcf7-submit {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n background: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='%23ffffff' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='9 18 15 12 9 6'\/%3E%3C\/svg%3E\") no-repeat center;\n background-color: #f94339;\n background-repeat: no-repeat;\n background-position: right 16px center;\n background-size: 20px;\n color: #fff;\n border: 2px solid #f94339;\n border-radius: 6px;\n padding: 12px 50px 12px 20px;\n font-size: 16px;\n text-transform: uppercase;\n cursor: pointer;\n float: right;\n font-family: 'ADPorts-Bold';\n transition: background-position 0.3s ease;\n}\n\n.download-brochure-form .wpcf7-submit:hover:not(:disabled) {\n background-color: #2d3955;\n border-color: #2d3955;\n background-position: right 10px center;\n}\n\n.download-brochure-form .wpcf7-submit:disabled {\n background-color: #a7a8a9;\n border-color: #a7a8a9;\n cursor: not-allowed;\n opacity: 0.7;\n}\n\n.download-brochure-form span.wpcf7-form-control.wpcf7-checkbox {\n padding-top: 24px;\n}\n\n.download-brochure-form .wpcf7-not-valid-tip {\n font-size: 16px !important;\n line-height: 24px;\n color: #f94339;\n margin-top: 0;\n}\n\n\/* Disabled button text + icon color *\/\n.download-brochure-form .wpcf7-submit:disabled {\n color: rgba(0,0,0,.38);\n background-color: #cbcbc7;\n border-color: #cbcbc7;\n}\n\n\/* \ud83d\udd25 Replace chevron with grey version *\/\n.download-brochure-form .wpcf7-submit:disabled {\n background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='rgba(0,0,0,0.38)' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='9 18 15 12 9 6'\/%3E%3C\/svg%3E\");\n}\n\n@media (max-width: 767px) {\n .download-brochure-form {\n padding: 72px 24px 48px;\n }\n}\n<\/style>\n<div class=\"download-brochure-form\">\n\t<div class=\"cf7-field-wrap\">\n\t\t<div class=\"cf7-col-2\">\n\t\t\t<div class=\"cf7-field\">\n\t\t\t\t<p><label>First Name <span class=\"req\">*<\/span><i class=\"cf7-tooltip-icon\" data-tip=\"Enter your first name\">i<\/i><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"cf7-field\">\n\t\t\t\t<p><label>Last Name <span class=\"req\">*<\/span><i class=\"cf7-tooltip-icon\" data-tip=\"Enter your last name\">i<\/i><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"cf7-field\">\n\t\t\t<p><label>Phone <span class=\"req\">*<\/span><i class=\"cf7-tooltip-icon\" data-tip=\"Kindly include your full phone number including international dialing codes. For example: For UAE it would be +971 5X XXX XXXX (Mobile) or +971 X XXX XXXX (Landline)\">i<\/i><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+971\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-field\">\n\t\t\t<p><label>Email Address <span class=\"req\">*<\/span><i class=\"cf7-tooltip-icon\" data-tip=\"Enter your business email address\">i<\/i><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-field\">\n\t\t\t<p><label>Company Name <i class=\"cf7-tooltip-icon\" data-tip=\"Enter your company name\">i<\/i><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-offers-check\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"offers\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"offers[]\" value=\"Yes, I would like to receive updates, product news and promotional materials from AD Ports Group and its subsidiaries. Please review our Privacy Policy statement\" \/><span class=\"wpcf7-list-item-label\">Yes, I would like to receive updates, product news and promotional materials from AD Ports Group and its subsidiaries. Please review our Privacy Policy statement<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"19\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                <\/div>\r\n\r\n            <\/div>\r\n        <\/div>\r\n\r\n    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