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Contact Us

Get in touch with AD Ports Group for support and enquiries

AD Ports Group

Working hours

Monday to Friday
07:00 to 17:00 (UAE Timing)
AD Ports Group
AD Ports Group

AD Ports Group Headquarters
Gate 1, Al Mina Street, Zayed Port
Abu Dhabi, United Arab Emirates

Onwani
Onwani

Building Number 442

Street: AL Meena Street

Area: Zayed Port

City: Abu Dhabi

Zip Code: 22303

Abu Dhabi Government

800 555 (UAE)

www.tamm.abudhabi/
Abu Dhabi Government
Contact Centre

Ethics Helpline

Online portal

Emergency No

800 112

800 112

Emergency No

To be used only for Critical situations.

Complaints

What happens after you submit a complaint?

Your complaint will go through the following steps, from registration to closure.

What is a complaint? A complaint is an expression of dissatisfaction about an AD Ports Group service or the way complaints are handled, where a response or resolution is expected.
1

Complaint registration

Once your complaint is registered, we will send you an acknowledgement with your complaint reference number.

2

Complaint review

We will review your complaint with the relevant team and contact you if we need more information.

3

Outcome shared

We will share the outcome of the review and any action taken.

4

Complaint closure

Once the complaint-handling process is complete, we will notify you that your complaint has been closed.

5

Rate your experience

After closure, we will send you a short survey to rate your complaint-handling experience.

Expected handling time We will complete the complaint-handling process and communicate the outcome within 10 working days of registration.

Supplier Registration & Support

New Supplier Registration

Register now through the Supplier Registration Portal to begin your journey as a registered Supplier

Existing Registered Supplier

If you are a registered Supplier, please update your company profile through the Supplier Portal.

For supplier queries, please email us at

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FAQs for Suppliers

To help you work with us more efficiently, this resource offers a quick, clear guide to our new supplier processes

New Supplier

To help you work with us more efficiently, this resource provides a clear guide to all our current supplier processes

Registered Supplier

Do you have an idea that could reimagine trade?

AD Ports Group’s IBTIKAR programme presents a platform for the sharing new ideas that will shape the future of the global maritime industry. We encourage input and suggestions from everyone because ideas can only be generated through collaboration and imagination as we embark on transforming a new era of trade.

IBTIKAR is an open stage for people to share their ideas, get evaluates, and eventually realise them in the most feasible way.

We offer opportunities to international participants with different perspectives from across the globe. Be an idea generator or innovator by taking part in our success story.

Customer Care & Engagement

Customer Feedback Policy

We are committed to satisfy the needs and expectations of all our stakeholders in a prompt and reasonably practical manner.

Customer Service Charter

We are committed to enhancing the customer experience and achieving the satisfaction of all our customers.